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Can refunds be given for defective capsules opened 5 months later after purchase (first need date)
Summary: supraman84 purchased Alpha Lipoic Acid capsules on eBay, which turned tan in color, indicating possible defects from moisture or heat. They reached out to the seller for a resolution but are concerned about obtaining a refund as it has been several months since purchase. lisa5768 noted that eBay's money-back guarantee covers only the first 30 days, so any refund or replacement would need to be at the seller's discretion.
Hello,
I purchased 3 bottles of Alpha Lipoic Acid from a seller on eBay. I purchased these in advance of needed to have a continuous supply. I bought in May of 2026 and first opened the first Bottle in Sept of 2026. When opened, the capsules were tan in color. I researched it and said that they recommend NOT to take due to moisture or heat damage. I opened the 2nd of the 3 and same thing. I did not open the other one assuming they were in the same environment and wanted to show that all 3 faced the same issue by the last one not opened. I just left a message with the seller to see if there is anything that can be done due to defective products. What is the experience of eBay handling a situation like this? This was $65 worth or useless capsules. I have 100% eBay feedback so this is not a scam to get money back or whatever else scammers do.
wooden_flower
Mentor2 weeks ago@supraman84
Since it is too late to file a claim through eBay, you can contact your credit card issuer and ask them to open a dispute for a defective product. Most can help for up to 180 days.
lisa5768
Mentor2 weeks ago@supraman84
The eBay money back guarantee covers buyers for 30 days after delivery. You are past that coverage. The seller would have to voluntarily offer a refund or replacement.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210