Can I get my coupon back if an item bought with it did not pass authenticity?

Question

Can I get my coupon back from ebay if an item bought with it did not pass authenticity?

ferncliff-39 · Answer

@ema4954

You can ask if they will replace it - sometimes they do, no guarantees.

Check first to see if it shows here >> https://www.ebay.com/mye/myebay/summary
To reach an agent -
Open this Help page on Coupons
-At the bottom Click on "Contact us"
-In the Help Chatbox that opens, to bypass the bots, type AGENT then press the Send arrow
-Keep typing "AGENT" to any bot questions.
-In the box [Yes/Something else] click on "Yes"
-You should then see the options to Chat live with an agent, or have them call you, depending on agent availability.

Note: The Call Back option doesn't always work if your carrier blocks spam/telemarketing calls.
With the live Chat option eBay will automatically email you a transcript.