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Can ebay be contacted by phone. AI is worthless
Unable to resolve problem theough AI. Unit is not flexible. Unable to dispute refund denial even with documentation. Any ideas?
5 comments
maryjw
OP5 months agoHere is some background information.
Item was purchased from EBAY seller and paid for on March 8, 2026.
I contacted seller through EBAY on March 27, 2026 and asked if they were going to send the paid for item or not.
No response from the seller or any communication at all including purchase date.
EBAY was contacted and asked to contact seller and refund the purchase on March 31, 2026.
EBAY responded on April 4, 2026 with the following message;
"Hi Mary,
We couldn't cancel your order because it's too late to cancel. You should receive your order by March 18, 2026. You may contact the seller to return it once you receive it. View your order details for the latest order status."
(Seller states that they do not accept returns and this item has not been sent according to the EBAY site as of April 4, 2026).
Despite several attepts to breach the worthless AI that is now in vogue, I am unable to reach a live person to help me.
It appears that EBAY makes a profit, the so called seller makes a profit, and I am out $20.59.
Anybody have any suggestions on how to circumvent AI and speak with a live person, I would appreciate it. I hope someone on EBAY monitors this and will reach out.
Thank you,
Mary
eburtonlab
Mentor5 months ago@maryjw
eBay has a money back guarantee that you can use.
If a seller does not ship an item, the step you need to take is to file an "item not received" case within thirty days after the last estimated delivery date. Once you file that case, the seller will have three business days to provide tracking that shows delivery or refund you. If the seller does neither, at that point you can ask eBay to step in and force a refund. If you do not ask eBay to step in within twenty-one business days from starting your case, eBay closes the case without a refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7
maryjw
OP5 months agoThank you for replying. I will give this a try and hope it works.
Mary
eburtonlab
Mentor5 months agoYou are welcome -- good luck!
eburtonlab
Mentor5 months ago@maryjw
You may be better off asking your general question here for advice from experienced users.
What sort of refund?