Can anything be done?
Summary: rnorwood65 shared an experience about purchasing a sauna from a seller on eBay in 2024. After consistent use, they discovered that the bulbs, which were supposed to be from Sauna Space, were actually reptile heating bulbs containing Teflon, potentially causing health issues. Attempts to report the seller to eBay failed, and rnorwood65 is seeking a partial refund. lady_madonna suggested seeking legal advice, and inceptions mentioned small claims court as a potential avenue since it's too late for eBay or credit card recourse.
I purchased a Sauna Space brand sauna used from a seller on Ebay in 2024. I've been using it a few times a week since then. I noticed I would always feel sick or off after using the sauna. One of the bulbs in it burned out the other day. I reached out to Sauna Space to order more bulbs and was informed that the HAVELL branded "infrared" bulbs that were in the sauna are NOT from Sauna Space. In fact, these are not infrared bulbs at all, these are reptile enclosure heating bulbs NOT for human use. They contain Teflon which when heated up, emit toxins into the air. The man who sold me this product swapped out genuine Sauna Space bulbs that cost $240 a piece for $5.99 reptile lights. I understand that I did not know this until now, quite a bit of time has passed but can anything be done? I've spoken with Ebay customer service, 3 different people now and I've been unable to report the seller. I have tried multiple times and it keeps saying "submission failed" and while I know that the Ebay money back guarantee is only good within 30 days after a purchase, how can someone get away with something this awful? I am not looking for a full refund, but a partial refund to at least cover the cost of the bulbs would be nice......this is awful. This person got away with ripping me off to the amount of $1,331.00 and this stuff has made me sick on top of it.
inceptions
Mentor2 weeks agoHi @rnorwood65
That sounds pretty bad, but unfortunately there is nothing eBay can do for you. It's past the deadline for any credit card help as well.
You might consider taking the seller to small claims court.
rnorwood65
OP2 weeks agoOk, thanks a lot. I will look into that.
lady_madonna
Mentor2 weeks agoThe only thing that you can do at this point is to seek legal advice.
rnorwood65
OP2 weeks agoOk, thank you, I appreciate your help