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Can’t reply to MC011 emails to fix my account
I received a MC011 email saying that my account is restricted and that I needed to upload tracking. I’ve tried numerous times to reply to the email ( thru email) and also thru eBay messages but I keep getting a message that says†this address doesn’t accept incoming email so you won’t receive a responseâ€. When I try to respond thru eBay messages I will get a big red exclamation mark that says “ we are not able to process your messages now. Please contact eBay customer service.†I’ve also had reps send messages internally and telling me that I’ll get a message within 24-48 hours without any luck. I feel like my hands are tied and I can’t even get my account fixed.
Does anyone know what I should do next? I am a 100% positive feedback seller and every item has tracking. I’m not sure why this is happening. Any help would be greatful. Thank you!
