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Can’t get in contact with eBay
Between their Ai saying scam listings are legit and making me wait a month for a case on a package that hasn’t been shipped and had false info in the listing eBay is a bunch of garbage, I got a phone a month ago it hasn’t been shipped just label created and eBay wants me to wait longer, should I just do a chargeback? I’m within my rights legally and if they charge me for it I can sue them. What is the best course of action? I cannot get in contact their bot designed by a 4th grader won’t let me.
1 comment
mr_lincoln
Mentor9 months agoHi @premium_technology
Since you are protected by the eBay Money Back Guarantee you only have to wait one day past the original estimated delivery date to file a claim that you did not receive the item.
You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Report an issue with a seller | eBay
If you are outside that 30 day window then yes, you will need to file a dispute with your funding source.
Being in contact with eBay directly has become a real challenge at times. Social Media might be your best approach but here is what we have been sharing with members:
We recently learned that many of the links we post to Request a call back are now simply forwarding members to eBay's Customer Service "How can we help you today?" page (link below). On that page members have to complete numerous choices before being given ways to be in direct contact with eBay. Depending on the subject, representative availability and other factors requesting a call back may or may not be possible. Chat or an email may be provided. If you get a Chat box Type “AGENT in the box. You can also contact eBay through Social Media if you have accounts there.
eBay Customer Service
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
6 AM to 6 PM PST
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/