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Can’t find a way to talk to eBay support about an item not as described or anyway to contact me them
I have an item that’s mostly okay but with some damage that shouldn’t have been there due to the description of the item I contacted the seller and they responded once and haven’t since that’s been some days now I let them know they had 24 hours before I contact support we are now past that I can’t find out how to even get ahold of eBay now days just some FAQ style premade option crap where not as described seems to be forgotten as an issue
3 comments
dryophelia
Mentor1 year ago@wri-89513
No need to contact anyone. The process is automated.
Go to the listing and g do luck the eBay’s Money Back Guarantee banner and open a case for ‘Item not as described’. The seller will have 3 days to respond. After the third day, return to the case and ask eBay to step in. At that point, eBay will refund.
If the seller wants the item back, they will send a return shipping label. You must send the item back before being refunded.
lady_madonna
Mentor1 year ago@wri-89513
Ebay has a Money Back Guarantee so you are able to file a Return Request since the item is damaged/not as described.
myangelandmyprincess
Mentor1 year agoDid you open an item not as described refund request? In a situation like this usually it's all automated with no need to contact eBay.
https://www.ebay.com/help/account/contact-ebay/contact-ebay?id=4379
This page has a contact us at the bottom.