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Camera
Customer sent a refund request. With a photo of the camera lens showing marks on it. Customer said had scratches under the lens The same picture is in my photo description He wants a refund. I text him that the photo clearly show s his concern That till I posted the camera on ebay used it for all my ebay photos. Never had problems with said camera. How can this be a concern now. He never messaged me about anything about the photos or concerns anytime before purchase. Am I obligated to send a return to him on this issue.
Thank you for your help
1 comment
disneyshopper
Mentor3 years agoIf the buyer files a Returns Request with the reason Not as Described, you WILL accept the return and provide a prepaid label for the item's return. If you refuse, ebay can refund the buyer from your funds and not require the return of the item, and a defect will be recorded on your account for an unresolved transaction.