Calling an eBay agent

Question

I am trying to issue a refund to my buyer and don't have the issue refund option in my pull down menu. I have no way to contact e bay with this issue. Any suggestions? None of their automation allows me to report or discuss this issue which is on their page of directions for issuing refunds. IIt used to be there but I can't see it.

eburtonlab · Answer

For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.

Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

Or you can contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/