If you found the Request a call back option you are doing better than most ... however, even that service depends on subject and CS Rep availability at the time you requested the call back.
You may have better results reaching out to eBay via Social Media:
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
Thank you for the help. I was able to send a email and got a generated response that I will hear from them within 24 to 48 hrs, but I am not going to hold my breath. Terrible system.Thank you again for the help. John
Thank you for the help. I was able to send a email and got a generated response that I will hear from them within 24 to 48 hrs, but I am not going to hold my breath. Terrible system.Thank you again for the help. John
@johnt1268
Good luck ... I've been around long enough to know that when a company's service support becomes impersonal and difficult to access the business starts to lose customers ... for here it would mean both Buyers and Sellers.
mr_lincoln
Mentor8 months agoHi @johnt1268
If you found the Request a call back option you are doing better than most ... however, even that service depends on subject and CS Rep availability at the time you requested the call back.
You may have better results reaching out to eBay via Social Media:
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
6 AM to 6 PM PST
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
johnt1268
OP8 months agoThank you for the help. I was able to send a email and got a generated response that I will hear from them within 24 to 48 hrs, but I am not going to hold my breath. Terrible system.Thank you again for the help. John
mr_lincoln
Mentor8 months ago@johnt1268
Good luck ... I've been around long enough to know that when a company's service support becomes impersonal and difficult to access the business starts to lose customers ... for here it would mean both Buyers and Sellers.