C

Question

Hi all, I’m buyer, and didn’t receive order, so open case. Seller promised to ship and I closed case. But seller didn’t ship as promised. I couldn’t reopen case again accordingly eBay rules. What to do in this case. How I can get refund? Pls advise.

disneyshopper · Answer

Once you open a case, you never close it until you either get the item, or a full refund. As you found out, once you close a case, it cannot be reopened. All you can do now is contact your credit card issuer, if that is how you paid, concerning an Item Not Received. Most credit card issuers allow charge backs for up to 180 days from the date of transaction.

mr_lincoln · Answer

Hi @vallaz60

At present there is nothing you can do through eBay since you closed the case. The Seller scammed you into doing that and I am sure you are not their first or last victim.

You can try using this link to alert eBay of an issue with that Seller: Report an issue with a seller | eBay

You can try reaching out to eBay and here is what we advise members in that regard:

CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST

And lastly, if everything with eBay fails you will have to pursue a dispute with your funding source.