C

Question

I bought a pair of sneakers by mistake and I cancelled the purchase, but now I have the money to pay it. Can I cancel that action? Or is it enough by telling the seller I want the pair?

mr_lincoln · Answer

Hi @matuteair

First off, Buyers can only "request" a cancellation. Only Sellers can actually cancel. Many Sellers decline or ignore the cancellation request but if your Seller accepts it then they will cancel and you will be refunded. You cannot "cancel" the cancellation request you made but you can Message the Buyer and let them know you changed your mind and fi they ship the item that would be great. Then wait.

The date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.

You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy

You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.

You can report a Seller here: Report an issue with a seller | eBay