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Buyers violating international shipping policy
Buyer used a freight forwarding address in the US to have item rerouted through USPS international service center, then claimed he didn’t receive the item. Of course it can’t be tracked outside the US, and he ultimately filed an item not received claim and was issued a refund. This is in direct violation to EBay’s international shipping policy, but yet I am the one who loses out ! How is that fair? Where my protection as a seller?
1 comment
inceptions
Mentor1 year agoHi @tscars
Using a freight forwarder is a common way for international buyers to have their items shipped. This is not a policy violation.
If a buyer opens a case, you only need to provide the tracking showing the package was delivered to the freight forwarder (which is the address you shipped to). After that, your responsibility is over. The buyer must deal with the freight forwarder from there.
If you responded to the case to provide the tracking showing delivery before the deadline for a response, you would not have lost the case.