Buyers leaving false negative feedback

Posted 2 years ago·Last reply 2 years ago

16 comments

kensgiftshop

·2 years ago

Your last three feedback as a seller has been negative for canceling orders.

Ship their orders and don't give buyers a reason to leave negative feedback.

rudeboijunior

OP2 years ago

Seems like Ebay are fully against sellers and they give the buyers way too much power I just realized that I'm gonna take my business else where if that's the case.

kensgiftshop

·2 years ago

Ya, the buyer is pretty much King on Ebay.

I think most places are about the same, they need buyers, more then they need sellers.

rudeboijunior

OP2 years ago

Which is stupid because without sellers what use would Ebay be? There wouldn't be no stuffs here to be bought if seller's don't post its pretty much useless its not like it's an app like Amazon.

mr_lincoln

Mentor2 years ago

@kensgiftshop wrote:
Ya, the buyer is pretty much King on Ebay.
I think most places are about the same, they need buyers, more then they need sellers.

@kensgiftshop Sellers are the ones who create opportunity. For internet sales, Sellers are the ones who acquire inventory at a cost and take the risk of listing it in hopes it sells. Attracting Buyers in this case eBay's responsibility and that is where the can system fail. The Buyers are out there but if eBay does not attract them the venue fails through no fault of the Sellers. If all Sellers took their items down for one week no business would happen ... Buyers would still be out there but have nothing to Buy on the venue.

kensgiftshop

·2 years ago

@mr_lincoln wrote:
@kensgiftshop wrote:
Ya, the buyer is pretty much King on Ebay.
I think most places are about the same, they need buyers, more then they need sellers.
@kensgiftshop Sellers are the ones who create opportunity. For internet sales, Sellers are the ones who acquire inventory at a cost and take the risk of listing it in hopes it sells. Attracting Buyers in this case eBay's responsibility and that is where the can system fail. The Buyers are out there but if eBay does not attract them the venue fails through no fault of the Sellers. If all Sellers took their items down for one week no business would happen ... Buyers would still be out there but have nothing to Buy on the venue.

True, but without buyers, sellers are just wasting their time.

Ebay needs to figure out a way to attract more buyers.

Like I was saying in another post, we see Amazon trucks all over the place here and I live in a fairly small town.

Of all the people I know around here, no one shops on Ebay, they all go to Amazon.

The last one I know of shopping here was about 10 years ago and they were scammed out of $1,200 when the fake tracking started.

mr_lincoln

Mentor2 years ago

@kensgiftshop wrote:
@mr_lincoln wrote:
@kensgiftshop wrote:
Ya, the buyer is pretty much King on Ebay.
I think most places are about the same, they need buyers, more then they need sellers.
@kensgiftshop Sellers are the ones who create opportunity. For internet sales, Sellers are the ones who acquire inventory at a cost and take the risk of listing it in hopes it sells. Attracting Buyers in this case eBay's responsibility and that is where the can system fail. The Buyers are out there but if eBay does not attract them the venue fails through no fault of the Sellers. If all Sellers took their items down for one week no business would happen ... Buyers would still be out there but have nothing to Buy on the venue.

True, but without buyers, sellers are just wasting their time.
Ebay needs to figure out a way to attract more buyers.
Like I was saying in another post, we see Amazon trucks all over the place here and I live in a fairly small town.
Of all the people I know around here, no one shops on Ebay, they all go to Amazon.
The last one I know of shopping here was about 10 years ago and they were scammed out of $1,200 when the fake tracking started.

@kensgiftshop We used to see Amazon delivery vans on our rural road on a daily basis ... recently not so much, seems more FedEx trucks are cruising the road these days with UPS not far behind.

I agree that eBay needs to attract more Buyers but part and parcel to that is showing Sellers' items to the ones they have. When 1/3 of my listings have 0 Views in the last 30 days and then listings with 0, 1, 2 Views are over 50% that tells me the venue is not doing its job, half my stuff isn't even showing up for Buyers. . Stuff sells but too slowly and it's been that way since early 2022, it is not a short term issue but a long term one.

kensgiftshop

·2 years ago

@mr_lincoln wrote:
@kensgiftshop wrote:
@mr_lincoln wrote:
@kensgiftshop wrote:
Ya, the buyer is pretty much King on Ebay.
I think most places are about the same, they need buyers, more then they need sellers.
@kensgiftshop Sellers are the ones who create opportunity. For internet sales, Sellers are the ones who acquire inventory at a cost and take the risk of listing it in hopes it sells. Attracting Buyers in this case eBay's responsibility and that is where the can system fail. The Buyers are out there but if eBay does not attract them the venue fails through no fault of the Sellers. If all Sellers took their items down for one week no business would happen ... Buyers would still be out there but have nothing to Buy on the venue.

True, but without buyers, sellers are just wasting their time.
Ebay needs to figure out a way to attract more buyers.
Like I was saying in another post, we see Amazon trucks all over the place here and I live in a fairly small town.
Of all the people I know around here, no one shops on Ebay, they all go to Amazon.
The last one I know of shopping here was about 10 years ago and they were scammed out of $1,200 when the fake tracking started.
@kensgiftshop We used to see Amazon delivery vans on our rural road on a daily basis ... recently not so much, seems more FedEx trucks are cruising the road these days with UPS not far behind.
I agree that eBay needs to attract more Buyers but part and parcel to that is showing Sellers' items to the ones they have. When 1/3 of my listings have 0 Views in the last 30 days and then listings with 0, 1, 2 Views are over 50% that tells me the venue is not doing its job, half my stuff isn't even showing up for Buyers. . Stuff sells but too slowly and it's been that way since early 2022, it is not a short term issue but a long term one.

I don't have much listed right now, I pulled all my used items.

When you go a few months and shows no views, there's something wrong.

I've got a couple items that used to sell as quick as I listed them, now they just set there.

If the buyers can't find our items, that's a big problem they need to fix, but I don't see it happening anytime soon.

I'm not playing their pay to sale game.

albertabrightalberta

Mentor2 years ago

I can explain it to you but I can't understand it for you.104 View listings

@rudeboijunior wrote:
Seems like Ebay are fully against sellers and they give the buyers way too much power I just realized that I'm gonna take my business else where if that's the case.

Although I agree that ebay does certainly tend to be buyer centric, in this case, it's not the buyers who have too much power.

You are the seller who listed items, buyers, bought those items and expected to receive them. When they were disappointed, they rightfully left factual feedback.

If you sell on other venues and items are out of stock, it's your responsibility to end the ebay listings. If the item is shown on ebay, it's assumed that it's in stock and available.

Although there are cases where sellers have received feedbacks they don't deserve and shouldn't have received, this isn't one of those cases.

rudeboijunior

OP2 years ago

They got there money back and I explained what happened some understood and some wanna act like a jerk because they can if I bought something and the seller cancelled on me for whatever reason I move in plus I got my money back so why even leave a feedback anyways? But anyways that's just my opinion anyways.

house*of*paws

Mentor2 years ago

779 View listings

Hi @rudeboijunior

When THREE separate buyers leave a seller negative feedback for cancelling their orders â€¦ it seems reasonable to assume that the seller deserves the feedback.

What reason do you think warrants removal?

rudeboijunior

OP2 years ago

Well 1st of all they got there money back and 2nd sometimes items get out of stock and sometimes I forget to remove the listing which happens believe it or not the point is buyers shouldn't even be eligible for leaving a feedback if the items isn't arent sent sent out or received.

house*of*paws

Mentor2 years ago

779 View listings

@rudeboijunior

What you donâ€™t seem to understand is that feedback is meant to rate the entire transaction â€¦ and not just the item.

Buyers are usually very upset by a seller cancelling their order â€¦ and wish to inform future buyers that it could happen to them as well.

Non-shipping sellers are as anathema to buyers as non-paying buyers are to sellers. Your outrage doesnâ€™t change that.

mr_lincoln

Mentor2 years ago

Hi @rudeboijunior

What was the chronology of the cancellation - neg FB and message to the Customer explaining why you cancelled?

rudeboijunior

OP2 years ago

Items were out of stock and I been told the buyers but they don't care either way sometimes items are out of stock and the listing don't get taken off in time.

mr_lincoln

Mentor2 years ago