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Buyers lack of follow through on return
Buyer stated they received glassware damaged (one of three was damaged). They asked to keep the intact glassware, which I approved, and they received a refund on the one damaged item. In our correspondence through eBay, I said I would approve the refund if they returned a glass stopper that was part of the damaged item. They agreed. I have never received the item, and I see they may have that item for sale. What can I do to either get the item back, or additional compensation? Thanks!
1 comment
disneyshopper
Mentor2 years agoOnce you issued the refund, the buyer is not obligated to return the item. You should have accepted the return, issued a prepaid shipping label, and once the item was returned, then make the refund.
At this point, you can contact the buyer and ask if you send a prepaid shipping label (which you can get from pirateship or Paypal) would she return the stopper.