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Buyers item got lost in the mail. Item was $5.00 plus shipping
Shouldn’t eBay be responsible for the refund to the buyer?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Shouldn’t eBay be responsible for the refund to the buyer?
inceptions
Mentor8 months agoHi @twocents66
No, the seller is responsible for getting the item to the buyer - not eBay.
First you need to refund the buyer in full. Then you can file an insurance claim here:
https://www.usps.com/help/claims.htm