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Buyers canceling or changing their minds after closing bid.
I have had 4 bids after closing out of 20 sales change their minds, say they can’t pay or supposedly made a mistake. I understand the “rare “ occurrence of this but 20% in one week is ridiculous. This has taken away all my other potential customers and watches. Their needs to be consequences for their “mistakes “ and eBay needs to give them a poor rating for this behavior. If there are no negative consequences people will just keep doing it because they don’t care! I have 10 more to pay so this could be an even higher percentage. I understand this is the cost of doing business as a rare occurrence but this percentage is way too high.
1 comment
woodland_gnome
·3 years agoThere are consequences for buyers who don't pay IF their sellers do their part: wait until the 4 full calendar days they have to pay has elapsed and then cancel for non-payment. (Some say "cancel on day 5" but that is only accurate if you don't count the day of the transaction; if the transaction occurs on Sunday they have through Thursday to pay and if they don't you can cancel Friday just after midnight; all times and days Pacific Time). Doing so gives them a strike (eBay no longer calls it that but that is a convenient shorthand) which counts towards the Buyer Requirement that all sellers can set to block anyone with 2 or more strikes in the past 12 months (there are more lenient settings for that). Further eBay does count the transaction towards the buyer's Open Transaction Limits and a strike is grounds for the bots to reduce that limit and the Buyer Activity Limit of the buyer. AND it protects the seller from feedback retaliation by the buyer (neither party can leave feedback after the cancellation for non-payment; and eBay will remove any negative feedback left by the buyer before then (don't know if this is automatic or you have to contact Customer Service).
Sellers can't leave negative (or neutral) feedback for buyers because too many sellers were using the threat of negative retaliation to discourage less than positive feedback from buyers no matter how warranted it was. And then if the threat wasn't enough, they would leave a scathing negative feedback for the buyer and seek a "mutual withdrawal." Since accurate and honest feedback for the seller is so much more important than for the buyer (all buyers have the ability to examine the seller's feedback profile before anything happens, while the seller is seldom able to do so and there are issues with taking action after the fact) eBay did away with negative and neutral feedback for buyers in 2008 and banned getting around that by leaving a negative comment on a positive rating.
On the other hand the Buyer Requirement that blocks those with 2 or more strikes in the past 12 months (or the more lenient settings available) acts automatically to block bids, offer, and BINs from serial deadbeats (IF their sellers used the proper unpaid item process) and so is far more effective than expecting to be able to react to feedback (which would be the same for anything that you are proposing eBay put on the buyer's public record; it doesn't do a future seller any good if s/he can't see it in time which except for Best Offers is usually).