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Buyers’ remedy when purchased items are received damaged and sellers play hard all to correct.
eBay’s primary focus appears to support the sellers’ rights and not those of the buyers’. As in the marketplace, eBay has honest and dishonest sellers. When a purchased item arrives damaged from a dishonest seller, there is no dedicated source to address this problem. All remedies offered are related to shipping, tracking, contact seller, and the like. Invariably, contacting the seller is the start of the buyers’ hell. Disingenuous answers, evasive arguments, delayed responses, and blatant disregard for the rights of sellers are the outcomes. When attempting to seek other remedies, the sellers’ unfriendly vortex of eBay appears. Attempting to sort it out takes time, one’s emotional health, and tons of agitation. Without buyers, there would not be a marketplace.
dryophelia
Mentor3 years ago@abrre_10
It is rare to have 900 feedback as a buyer and have no knowledge of eBay’s very generous Money Back Guarantee.
Generous in its coverage for buyers as well generous in the loopholes, too but I digress.
Go to the listing, click on the MBG banner and begin the process of a return.
It’s an automated process, no need to call eBay.
lady_madonna
Mentor3 years ago@abrre_10
I am a buyer only currently, and I disagree with your statements. I seek help from Ebay when necessary when filing a Return Request.
100% of the time when I use Ebay's Money Back Guarantee as specified, I receive a satisfactory solution, whether it be a refund or a replacement item.
mr_lincoln
Mentor3 years agoHi @abrre_10
I see your account is from 2019, when an item arrives damaged a Buyer goes to their Purchase history and files a return selecting the reason Arrived damaged. The Buyer is issued a return shipping label by eBay which comes out of the Seller's pocket. The Buyer uses that label to return the package and the Seller has 2 days to refund once tracking shows has been delivered to the Seller. Buyers can do this regardless of the Seller's return policy. Buyers do NOT have to contact the Seller through this process.