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Buyer won't ship because Ebay has not paid
Seller and I have a transaction that nis in limbo. I have been charged but the seller has not been paid by Ebay.
Seller wont ship the purchase until he is paid. What now ? Ebay phone and online support has been useless.
3 comments
eastlaneave
Mentor3 weeks ago@gtay2781
The seller is required to ship when you pay.
The seller's payment is released to the seller after shipment up to 30 days after delivery. That's between the seller and eBay, nothing the buyer does.
If the seller doesn't ship, please open an Item Not Received case
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.
lady_madonna
Mentor3 weeks agoThe seller is not allowed to wait for the Ebay payout to ship.
When the estimated date of delivery has passed by at least one day, file a Refund Request.
Go to your My Ebay page >> Purchase history
· Select “More actions” beside your item and then “I didn't receive it.”
· Click the box beside I want a refund.
· Select Send request.
If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.
· Find the item in your Purchase History
· Select See request details
· Select “Ask eBay to step in.”
gtay2781
OP3 weeks agoTitle should read Seller wont ship