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Buyer won't reply to messages
We sent wrong item to buyer by mistake, and next day, we sent buyer the correct item and a message asking her to return package to us, and also sent funds to her for shipping cost. Tracking shows both packages were delivered same day. We sent her another message, but received no reply. We reported this to Ebay, and they said wait 48 hrs. We contacted Ebay again, this time they said to wait 72 hrs. After that, we contacted Ebay; they said they can't do anything and suggested we call the buyer directly. We called and got voice mail only. At this point, the buyer has both items and the additional money we sent for postage and will not reply to us! We also had to send a refund to the other buyer whose item was sent to the wrong address. Any advice will be greatly appreciated. Thank you.
wooden_flower
Mentor2 years ago@landn2000
There is nothing you can do - you gave the buyer a gift.
When you send a buyer the wrong item, the best thing to do is alert the buyer that they will be receiving the wrong item, and they should open a return to send it back to you. Then you refund after you get the item back, relist the correct item and let the buyer purchase it again.