Buyer won't communicate to pick up can I cancel and re-sell

Question

Buyer has purchased x2 Sofa's and has paid money is in a Ebay Holding Account.

However they are being really difficult in arranging a pick up time. In fact they just keep ignoring the emails.

This is my first experience with E bay and if this is normal probably will be my last!

its been 6 days now since the sale

comics-scifi-collectibles · Answer

@stana83 I see you are located in the UK. This is eBay.com the US site.

Here you see the buyer phone number if you select view order details next the sold item and then select contact buyer on the far right in the order box.

My advice for sellers located in the US is to call and or text the buyer. Otherwise after a couple of weeks cancel as problem with buyers address.

NOTE that refunds, even for order cancelations, come from your back up payment method for selling costs, not processing or held funds. Then once the buyers refund processes their payment is released to you from the managed payments account.

For further assistance I recommend you post on the UK site for site specific information as sometimes rules vary between sites. Here's a link to the UK community>

https://community.ebay.co.uk/