Buyer wins the bid, but then decides she doesn't want item

Question

A buyer had placed a bid, asked me to send pictures of the item beforehand, was excited that she had placed the bid, but then just before the auction ended, she said she had made a mistake and wanted to cancel the bid. She alleges she saw the same item for a cheaper price. She wanted to cancel the bid and then said if I didn't honor the request, she would give me a bad review. So can I just cancel the entire transaction? She never made a payment.

eastlaneave · Answer

@tanoshimu

Yes, you can cancel the sale for 'Buyer asked to cancel'

-- Here is a help page where you can learn more, and you can cancel right here, just click the picture of your item and follow the steps.

https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136

You may want to block that buyer from future purchases: https://www.ebay.com/bmgt/BuyerBlock