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Buyer wants to returns shoes b/c they don't fit
Buyer has zero feedback so I don't trust that they aren't pulling a fast one. I'm pretty sure they will send the same type of shoe but old used ones. I will only sell to new eBay users if the item isn't super expensive. It's a $50 item. When it comes to brand name shoes, people know their size in that brand, that's why I'm hesitant. Plus I have a no return policy even though I have accepted returns from reputable buyers. Can I just refuse the return?
3 comments
mr_lincoln
Mentor9 months agoHi @yestho0
You are a new Seller and need to understand the No returns accepted policy you use is the Default policy on eBay listing tools. It sends the wrong message to Sellers, it does NOT prevent returns. If you refuse the return for "does not fit" with that return policy here is what happens. The Buyer asks eBay to step in and force the refund ... then they let the Buyer keep the item, next they refund the Buyer from your account and finally they give your account a defect for not resolving an issue on a transaction. You need to accept the return and send the Buyer a return shipping label.
It also can send the wrong message to Buyers and you may actually be losing Sales if Buyers think an item cannot be returned.
Buyers are protected by the eBay Money Back Guarantee.
eBay Money Back Guarantee policy
Depending on what happens some Seller protections may apply: Seller protections | eBay
This comment is not realistic, "I will only sell to new eBay users if the item isn't super expensive." This means you will cancel using the reason Out of stock and get strikes on your account and if you get a couple of those your account can be restricted.
Some (0) Buyers are buying as Guests, they cannot leave Feedback on those transactions.
yestho0
OP9 months agoThank you so much for your reply. I was not aware of what the no returns accepted policy was really about. Though I'm not a new seller (3 yrs or so) I don't sell steadily. I once spoke with an eBay agent who told me that I didn't have to sell to a buyer if I didn't want to. Is that policy no longer in place? I can't imagine selling a $2,000 item to someone who doesn't have a track record. Buying as a guest? On who's bank account? The whole point of a bank account was to protect buyers and sellers and that their identity was legally confirmed? The problem with new buyers is they will open an account, burn someone , then close their account. Am I way off base with my understanding?
mr_lincoln
Mentor9 months ago@yestho0
Let's start with (0) Feedback (FB) members, either Buyers or Sellers. Every single account on eBay starts with (0) Feedback. I have had more issues with Buyers with higher FB counts than those with (0) or low FB counts. I once had an auction won by a Member with (0) FB count, they created their account in the middle of the auction. I reached out to them and asked them of their interest, they said they hoped to win the item for their Husband's collection as a surprise ... they won the auction for $ 810.00, took delivery and left great FB and were really happy. Some of the (0) FB account stories are Urban Legend and could happen more often in specific categories of high risk high scam items (jewelry, luxury purses, designer cloths, sneakers, electronics, high end phones, etc).
Now, having said all of that if you want to not allow (0) members to buy from you on your high value items then you can eliminate Guest Buyers by using the Auction format. Guest Buyers cannot bid on Auctions. You can then Cancel any bids from (0) members but if they use bid sniping software they can bid in the last few seconds of the auction and you won't have enough time to cancel their bids and block them.
Members can blocked on this page: Buyer management | eBay
Sellers can have 5,000 members on their Blocked list.
Another approach is to use the Auto-Pay feature that is found on the same page link above. It is near the bottom of the page, when toggled ON Buyers have to provide a payment method before they bid, buy or participate int he offer process. They have one hour after a winning auction or accepted offer to change to a different payment method but either way you get paid.
On the other end of a transaction Sellers have no control over a Buyer who lies about a return reason, forces the Seller to pay for a return label then sends them a brick back instead of the item they purchased.
In some situations Sellers can take advantage of Seller protections that may apply PLUS they need to use the Report Buyer link on the sold item: Seller protections | eBay
I'm not quite sure I understand your reference to a bank account, other than eBay sends payouts to them for Sellers. It has more to do with how eBay controls a Seller's money and cash flow than anything else.
The comment that eBay rep told is only partially true and times have changed a lot even in the last few years. I offer Free 30 day returns, have done that for years and have a low return rate. And I sell some items with decent value.
eBay allows members to have multiple accounts but each one has to have a discrete email address. Buyers who may burn accounts after using them to scam people with will eventually run into problems AND eBay is slowly become in more savvy on that type of Buying pattern.
In 10 years of Selling and multiple accounts here and sales in excess of 12,000 items our issues have been extremely low. We have had bogus returns made on us but again, few and far between. Selling on ANY venue comes with risks and some losses simply have to be written off. The important thing is to look at it as business and not personal.
Sorry to ramble but hope some of that helps.