Buyer wants to return item, pictures sent to me dont look like what i sent out

Question

Buyer says item was received broken. Sent pics. Corner of box shows way more wear than item is sent out. They are sending back.

mudshark61369 · Answer

@jurassicdarwin , Did you just wrap that box with craft paper and ship it out? If you did then chances are good that the box was damaged during shipping. The packaging Mfr's. use is meant to be shipped in larger and stronger boxes where all of the items are packed in tightly, preventing damage to them. They should be shipped to buyers in a box large enough to hold them maybe with additional packing material. If the buyer has filed an Item Not as Described - received damaged, dispute you are responsible as the seller to accept the return and send them a return shipping label, no matter what you return policy is. How to do that is explained in the link below. https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115 eBay's Money Back Guarantee (MBG) policy trumps a seller's no returns policy if an item is not as described. https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210 FYI. For items considered to be collectible, the box condition can affect its worth, so they should be packed keeping that in mind.