I have a buyer who purchased an item and put in a refund/return request and said the item did not match the description. They have now decided they want to keep the item and no longer wants to return or get a refund. I only get the option to send them a return label. How do I advise them on cancelling their return or what can I do? Iâ€™ve tried to have eBay call me, but I must have a setting enabled on my phone that kicks them to voicemail and Iâ€™m not sure how to change that. Also, the chatbot...

Buyer wants to cancel Return/Refund | Ask a Mentor

Buyer wants to cancel Return/Refund | Ask a Mentor | eBay Community