Buyer wants to cancel item, after label has been printed

Question

Buyer asked question, I responded, they paid. I printed shipping label. They want to cancel item. Ebay has already told them they cannot cancel. It is Sunday and I have not shipped item yet. What do I do??

lisa5768 · Answer

@4electriclade

You can cancel the order and void the shipping label since you have not shipped and used the label. It is best to do that then ship to a buyer who no longer wants the item and deal with a return.

To void the label: Go to your shipping labels page and find the unused label. In the drop down actions menu is the option to void the label. You have 5 days to void USPS, UPS, and FedEx labels. eBay Standard Envelope labels are non-voidable once they have been printed. If it was a USPS label it will take up to 21 days for them to verify it was not used and send your refund. More details on the page below.

https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labe...

You can cancel the order using the reason buyer requested.