Buyer wants to cancel - I need unused postage refunded by Ebay

Question

My buyer wants to cancel her purchase of a $65 purse. I was ready to mail it off when she contacted me. She had made an offer of $65 with a small note â€˜free shippingâ€™ . Offers donâ€™t work like thatâ€¦so she was charged $15 shipping. I was still fine with her cancelingâ€¦BUT I was already charged $14 by EBay for the shipping label - which is unused and I had not even printed it ad yet. Soâ€¦ i need to request the postage refund from EBayâ€¦OR lower the refund amount to the buyer. I donâ€™t w...

wooden_flower · Accepted Answer

@ninaandbren Go to Manage shipping labels - opens in new window or tab.Find the item you'd like to cancel the shipping label for, then from the Actions column, select Cancel Label.Choose your reason for canceling the label.Select Send requestThe refund takes about 3 weeks to receive.