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Buyer wants to cancel an order after bidding it up
I’m new to selling on eBay. One of my auction listings just ended and the buyer is requesting to cancel. Saying the order was placed by mistake. Which seems hard to believe seeing they were 6 out of the 12 bids. This sucks, cause it would have sold to another buyer.
Any advice would be great.
Thank you
11 comments
tenbigdogs
Mentor2 years agoHi @zacharylucas62 You didn't ask about this, but since you're just getting started, you might want to look into eBay's Standard Envelope shipping. It's special lower cost shipping for items like trading cards in certain categories and provides tracking. Again, good luck.
eBay Standard Envelope: https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308&st=3&pos=1&query=eBay%20standard%20envelope&intent=standard%20envelope&lucenceai=lucenceai&docId=HELP1689
tenbigdogs
Mentor2 years agoHi @zacharylucas62 Is it the Pokeman TCG? If so, they didn't bid 6 times. They bid once and the other five were the eBay automatic bidding system using more and more of their maximum bid in reaction to bids being placed by others. To be a successful eBay seller, you must understand the eBay bidding system including automatic bidding. Click the number of bids, and it will reveal the Automatic Bid History. I agree to cancel the transaction At Buyer's Request, and you will get your seller fees refunded and not get an account defect. Good luck!
ps, know that you are selling in a trouble prone category. The buyers are often inexperienced and do not know eBay Policy, Protocol, and Procedure. In your category, it is even more imperative that you understand how eBay works. Start here: https://www.ebay.com/help/policies/selling-policies/selling-policies?id=4214&st=3&pos=4&query=Selling%20policies&intent=selling&lucenceai=lucenceai&docId=HELP1265
Partial Bid History on your item:
wooden_flower
Mentor2 years ago@zacharylucas62
Be gracious and cancel the purchase, then put the buyer on your blocked list. No good ever comes from trying to force a buyer to complete a transaction.
After cancelling, see if you can send a second chance offer to the next highest bidder.
https://www.ebay.com/bmgt/buyerrequirements
https://www.ebay.com/help/selling/listings/selling-auctions/making-second-chance-offers?id=4142&st=3&pos=1&query=Making%20Second%20Chance%20Offers&intent=second%20chan&lucenceai=lucenceai&docId=HELP1067
zacharylucas62
OP2 years agoThank you, that was the game plan to cancel. All the rest of the information you provided was what I was really fishing for. Thanks again!!!
gosimus
Mentor2 years ago@zacharylucas62
< what I was really fishing for >
I suggest next time you don't go fishing but instead just ask for what you want to know. I'm glad that gnome gave you the information you wanted, but my advice would have been slightly different. I wouldn't have been so generous, because the member, as you said, continued bidding up. I would have just waited until the fifth day after the end of the auction, then cancelled the transaction, choosing Buyer Didn't Pay as the reason. If he had bid only once, okay I'd have given him the benefit of the doubt and cut him a break, but not after he bid six times. And he also lied about it; six times isn't a mistake, it's deliberate action.
wooden_flower
Mentor2 years ago@zacharylucas62
One other thing to remember - if the buyer requests cancellation within the allowed window with a real cancellation request, you won’t be able to wait and cancel as unpaid - eBay will cancel the sale as buyer requested if you don’t respond to the request within 3 days. If you respond saying no, you can not then cancel as unpaid.
If he only sends a message asking for the cancellation, then you would have the option to wait and cancel as unpaid as @gosimus suggested.
I do tend to think better of people than might be wise - while the buyer wasn’t totally honest saying it was a mistake, he might just be embarrassed to tell you he now realizes he can not afford to buy the item.
gosimus
Mentor2 years ago@wooden_flower wrote:
Then eBay should make it clear, stated explicitly, that a failure to respond to the request results in a default acceptance of the request. A consistent application of features would be that ignoring the request amounts to a refusal, similar to the way offers are treated.
wooden_flower
Mentor2 years ago@gosimus
They do, on the seller’s side -
What if the buyer requests to cancel the order?
If you receive a notification from eBay that the buyer has requested to cancel the order, you'll have 3 days to accept or decline the request.
If you don't respond within the 3 calendar days, we'll close the buyer's cancellation request. If the buyer hasn't paid, then the order will be canceled automatically. If the buyer has paid, you'll need to fulfill the order.
https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=3&query=How%20sellers%20can%20cancel%20an%20order&intent=Can&lucenceai=lucenceai&docId=HELP1090
gosimus
Mentor2 years ago@wooden_flower
On the seller's side. I should have thought to look there. Thank you.
zacharylucas62
OP2 years agoSoooo, I would like to take back my fishing comment. Although, I was fishing for any and all options. I was upset and wanted to know how to handle this situation so that they were held accountable to some degree. Thank you very much for your advice.