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Buyer wants refund for a phone that he has sent to Guatemala.
All through the auction he kept offering $45, twice offering a little more for a phone that I had listed for $75. He got the phone for $65. I added wired Samsung ear buds and 2 like new cases and 1 a little faded.
He now wants a refund , he sent the phone to a relative in Guatemala. I have 100% feedback and would not jeopardize that. I always keep my phones in cases, so there was no damage noticed my me. His relative says the phone doesn't work and had dings on it. I am assuming he didn't package the phone for shipping as well as I did. I kept that phone charged and check that it would power up without having to access it and have to clear all data again. I am more than willing to pay return postage from his Miami address, and refund his money. I don't feel I should pay postage for it to be returned from Guatemala. I cannot find any help in the sellers section. Does anyone have any ideas.
wooden_flower
Mentor3 years agoReshipping the item voids the money back guarantee. Still, customer service may suggest that you accept the return.
Nicely explain to the buyer that you are more than happy to issue a return label shipping from his delivery address in Miami. He is responsible for the shipping from Guatemala.