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Buyer wants refund after 30 days
I carefully shipped an item that the buyer received over 30 days ago. Today they say it arrived damaged and are asking for a refund. Is this fair? If they broke it after they received it, it’s certainly not my fault. How should I handle this?
1 comment
disneyshopper
Mentor2 years agoTell the buyer that s/he should have notified you as soon as s/he realized the item was damaged, as ebay's Money Back Guarantee expires 30 days after receipt of the item, so it is too late.