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buyer wanted to return something and never returned item
Buyer said they returned an item. But seller never received the item
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Discussions in this board are limited to the original poster and Community Mentors
Buyer said they returned an item. But seller never received the item
jtzvwbug
Mentor11 months agoHi @ikron44
Read Here: How to handle a return request as a seller
"What happens if the buyer doesn't send the item back?"
"Once you've accepted a return, the buyer should send the item back to you as soon as possible. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Keep in mind that some returns can remain open for up to 35 business days."