Buyer using different ID after they were blocked.

Question

Buyer was able to buy under another ID to buy from me. Right after receiving the item, they made false accusations and wanted money or to return it. I accepted the return, but they left negative feedback instead. eBay did nothing about this, and would Not remove the feedback, even after I discovered they used another ID from France.

inceptions · Accepted Answer

How do you know it was the same buyer? Did you have the name and address from the buyer you blocked? If so, and you can prove it's the same person, contact eBay to let them know the buyer used a different ID to get around a block. This is a policy violation.https://www.ebay.com/help/policies/member-behavior-policies/violation-ebay-user-agreement-policy?id=4371 "Members must not create additional accounts to circumvent selling restrictions, buying limits, suspension, or to manipulate any site fea...

bigbens17824 · Answer

I did report this to ebay, as I called eBay.

I gave them both ID's and showed she had been blocked. (for harrassment)

I explained she was able to make a purchase without me knowing of the other ID, then as soon as she received the item, she made false claims about the item, in which I could prove her wrong with all of my photos.

She demanded she get some "Money back" or "return the item for a refund".

I asked her to please return the item, simply go through eBay as I have it set up for any returns.

She never replied after that, but left negative feedback (my only negative) right away, and said I asked for the return, and it would cost her money. (she is in France)

My first of two calls to eBay, they said to wait 24 hours as this feedback can be removed.

Then, soon after, they emailed me and said, my request was denied, the buyer has a right to their opinion regardless that they were using another ID, although they would look into it.

My time with eBay is 17 years, and sadly, I am ready to move on now.