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BUYER USED NEGATIVE FEEDBACK TO SAY PRICE IS HIGH AND C/S SAY IT STAYS ????
SENIOR MENTOR PLEASE HELP , BUYER USED NEGATIVE FEEDBACK TO CLAIM PRICE IS HIGH ON ONE OF OUR FLAGSHIP LISTING WITH FREE 30 DAY RETURNS THAT HE NEVER BOTHERED WITH OR EVEN CONTACT US . HE ALSO CLAIMS ITS SMALLER THEN EXPECTED WHILE SIZE IS IN DESCRIPTION AND PHOTOS ! THOUGHT WE SEEN IT ALL AFTER 20 YEARS SELLING SAME TRADEMARKED BARS . WE RECENTLY REOPENED DUE TO CLOSURE AFTER LOSING THE ROOF IN TEXAS STORM AND SAD LOSS OF FOUNDER BABY BROTHER TO ILLNESS .
2 comments
glorybells
·5 months agoYour response to the feedback was excellent. You reassured future buyers while also showing that you can be more productive with this transaction than the buyer was. I would let it stand as it shows your future buyers that if there’s a problem, you will take care of it.
texasgoldreserve
OP5 months agoThank you Glory B . Still sad since the entire gold bullion industry is based on trust.........the size of the bar is in the listing and the halmark itself says 1/3 GRAM on the bar per fedral law , gold is sold by weight not the size you hope it will be, he buys then he does some price digging to say he got "jipped" , Why not use FREE RETURNS ? does he have any idea how much note on equipment is monthly to bank or that we pay 37/hour for honest labor ? no one put a gun to buyers head to buy..... ! Just about done here . Might be straw that broke camels back . Good luck to yall !