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Buyer unwilling to return item to post office for inspection
I promptly refunded a buyer whose purchase was damaged during shipping. I filed a claim with USPS and they are asking to inspect the box. Buyer is not responding and as a result USPS is denying my claim. Is there anything I can do?
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inceptions
Mentor2 years agoHi @geshwho
Unfortunately no. You cannot compel the buyer to cooperate with an insurance claim. That's just one of the reasons why it is imperative that you package your items so that breakage is not possible.