Buyer trying to return a duplicate defective item

Question

Please help. I have a buyer that that is hostile wanting to return an item I didn’t send him. The buyer is claiming it was the one I sent but clearly it’s not. The buyer demanded $60 credit towards the item and I told him that I would send $25 just to be nice but my item sent wa she item pictured and that’s not my item. The buyer had a store and I feel he is trying to sled me a defective item in place of mine

mam98031 · Answer

Is the pic they sent attached to the Request for Return claim? If so, try to keep your communications with the buyer INSIDE the claim. That way it is all in one spot. You have limited time to respond to the buyer. I would absolutely contact Ebay and explain the issue. Have them review the Return request, pics and messages between the two of you and see if Ebay is willing to help in some way.

At the top and bottom of every page in Ebay are links to contact Customer Service.

There is not just one way to contact Ebay and there has always been multiple ways to get in touch with them. I hope you will save this information as it can come in handy from time to time. At the very bottom is a link in which you can request Ebay to call you.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://www.instagram.com/ebay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT or ask an Agent to call you, in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

From this link you can request Ebay to call you in the USA. The option is available when Staff is available to respond, so NOT 24/7/365.
https://www.ebay.com/help/home