I sold an $800 item, my profit was less than 10% after all the fees. The buyer then claims that the "item is not as described" and requests a return/refund. Without ANY PROOF (photos) of the item being wrong or "not as described", my seller's account was automatically deducted the entire sales amount by eBay! In addition to that the buyer NEVER sent me proof of shipping the item back as the return - they basically just KEPT the item (which I know is the correct item, been selli...

Buyer taking advantage of returning with "Item not as described" option | Ask a Mentor

Buyer taking advantage of returning with "Item not as described" option | Ask a Mentor | eBay Community