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Buyer support for combined shipping
I was interested in two items from a seller and contacted them before pitching the items. They quoted me a combined shipping discount but did not offer to send an invoice for the items with the combined shipping. I now know that this is the correct method for handling this but the seller should have offered to do this. As the buyer, I should not have had to tell the seller to send an invoice. I added both items to my cart and paid for two shipping costs assuming the seller would issue a refund for one of the shipping charges. They’re refusing to issue a refund for the second shipping charge. I have in writing a quote from the seller from before the purchase with the combined shipping quote. Please help.
