My Buyer is claiming they received an item with a different serial number and specification than the item I had listed and sold. My documentation of the device serial number and specifications were photographed and included in the product listing photos. This was the only item and version of item I have ever owned -- there was no substitution on my end. Buyer is requesting a partial refund but I am beginning to feel like I am being "played" here. What is the best course of action for me to take...

Buyer suggests a different item than the one listed was received | Ask a Mentor

Buyer suggests a different item than the one listed was received | Ask a Mentor | eBay Community