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Buyer sent return to wrong address
The buyer sent the return to wrong address and is requesting refund from me
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Discussions in this board are limited to the original poster and Community Mentors
The buyer sent the return to wrong address and is requesting refund from me
tree*fern
·2 years agoHi @diggerdeano You're responsible for providing the correct address to eBay for returns. If the tracking for the return label they sent the buyer shows delivered, you must refund before the case deadline, even if you didn't receive it.
If you arranged to have the buyer return the item outside of eBay's return process, and it's the buyer who made the mistake with the return shipping address, you could choose not to refund, but then remember the buyer can leave you unhappy feedback. Mistakes like this are a good reason to always tell buyers to use eBay's return process, as that way you can be sure they use the correct address.
Go to Account Settings > Addresses. Make sure your Return Address is correct. Also check that your Registration, Shipping Address, Ship From Address, and Payment/Pickup Address are all correct.