Buyer says they have not received items

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I sold two items to buyer with combined shipping. USPS tracking shows an individual picked up item at postal office on November 25th, but buyer contacted me today November 29th stating he has not received item. How should I move forward with this?

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moswag

91 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

inceptions

Mentor2 years ago

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Refer the buyer to the tracking information and suggest that if he has any questions, to contact his post office.