Buyer says they didn't receive item

Question

Hello I am a new sellerI shipped item for buyer and I have receipt, they have requested return today because they said they didn't receive it although it says delivered. I am not sure how I deal with that since if I accept return I have to refund and lose all amount, at the same time they said they didn't receive item although it says delivered 4 days ago thanx

rfmtm · Answer

If you accept the return, you do not refund until the item is returned. Buyer in this case has a problem as he has no item to return, because he open the wrong kind of dispute.

Tell buyer:

If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.

If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.