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Buyer says they didn’t receive item
Buyer says they didn’t receive item but P O says it was delivered. Buyer wants refund. What do I do?
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Discussions in this board are limited to the original poster and Community Mentors
Buyer says they didn’t receive item but P O says it was delivered. Buyer wants refund. What do I do?
lady_madonna
Mentor2 years ago@doche_4231
Provide the buyer with the tracking information that proves delivery.
If the buyer files a Refund Request, you will need to respond with the tracking number & tracking information.
Read this: https://www.ebay.com/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4116