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Buyer says she didn’t get item but tracking shows delivered to mailbox
Buyers says she didn’t receive item; however, the tracking shows it was delivered to mailbox. She sent picture of her mailbox and it is too small for the package. What do I do? Who’s responsibility is it to file a lost item claim?
1 comment
lady_madonna
Mentor9 months agoIf tracking indicates delivery to the buyer's shipping address, you are not responsible.
If the buyer filed a Refund Request, you will need to reply to the return request with the tracking # and tracking information that proves delivery.