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buyer says item is not received from Oct 3rd.
they are asking for a refund from Oct 3rd. It is not showing delivered, but has been so long, I am having trouble with this. I can't get a number for EBay, it just keeps looping me around. Can anyone help me?
3 comments
evry1nositswindy
Mentor1 year agoThey have no recourse through eBay but they do through their funding source.
I watch all of my tracking and if something is running behind or not delivered, I'm proactive in making sure it gets delivered. That way I'm not blindsided like this. Might be a good idea for you. That's a lot of money for your buyer to be out. If they opened a case, I would probably refund (just me) because I wouldn't want the buyer to pay for something not received. You aren't required to do so.
evry1nositswindy
Mentor1 year agoSo do you still have the tracking number? Does it show delivered? You are not required to refund after the 30 day time period, but there is a chance that the buyer will open a chargeback. I'm not sure how long someone has to do so, so this might not be the case. Maybe someone else will come along with that answer.
mamas_ducks
OP1 year agoI do have the tracking number and it doen't show delivered. I was so suprised when I heard from her almost 5 months later. It sold for 120, and with fees etc, I cleared 88. thanks for any help.