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Buyer says item did not arrive, tracking says it was delivered. What does the seller do?
Do I refund? Do I go for Insurance or does the buyer?
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Discussions in this board are limited to the original poster and Community Mentors
Do I refund? Do I go for Insurance or does the buyer?
fashionsandbeauty4u
Mentor11 months ago@maggibethe0 do
None of the above.
If tracking shows the item was delivered to the exact address in the Order Details for this transaction, there Buyer needs to open an Item Not Received refund request. Once they do that, you will have only three business days to respond by entering the tracking number into the request. By entering that tracking number, eBay should close the case in your favor.
There is no need to refund.
As for the insurance claim, there is no claim to file since it was delivered.
jacbarcollectibles
Mentor11 months agoSince tracking shows the package as delivered the insurance is now voided. The buyer would need to check with the shipping carrier as to where the item was delivered by the GPS scan. If the item was misdelivered then the carrier is responsible for trying to recover the package. In order to win an "Item not received" case they would need to prove you addressed the package to a location different from what they entered when paying for the item.