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Buyer says item arrived damaged, I refunded, and now they won't return my item
Buyer says item arrived damaged, I refunded, and now they won't return my item. I can not get ahold of the buyer and they have my very expensive piece of equiptment. I am trying to cancel the refund before the funds are returned but am unable to get a hold of anyone on ebay.
I also can't generate a UPS claim for damage during shipping due to "a error code" that comes up!!!! Please help.
4 comments
rfmtm
Mentor2 years agoNever ever refund until the item is returned, if you want it back through the ebay return system. Now buyer has no reason or obligation to return it. Best you can do is continue to try to contact buyer and offer a prepaid return label.
Using ebay UPS is always an issue when there is a problem, because ebay remains in the middle. Best to get photo's from buyer to include with the claim and ask them to keep item and packaging for pickup or inspection by UPS, if you are filing a claim.
Filing a UPS claim
Visit the UPS claims portal
Log in to your existing account - opens in new window or tab, or create an account - opens in new window or tab. It's important the email address associated with your UPS account is the same as the email address associated with your eBay account.
Enter required information, refer to the UPS Claims on UPS.com Seller guide - opens in new window or tab for workflows for lost or damaged packages.
Be sure to select and complete ‘Add Alternate Payment Recipient’ using your name/company name and address to ensure the claim payout is sent directly to you.
Ebay's UPS Account Number - Needed for Refund (6 digits right after the 1Z of the tracking number)
eBay/UPS Account: 14V534
lady_madonna
Mentor2 years ago@danitoml72
The usual process is that the seller does not refund until AFTER the seller receives the returned item.
Since you refunded prematurely, the buyer is not required to return the item.
danitoml72
OP2 years agoOh No!!!! I was just following all the linked articles eBay directs you to & it said I had to start the claim process within 3 days of being notified of a damaged item.
Any idea how to get ahold of eBay? I’m stuck in a loop of “help articles.â€
kensgiftshop
·2 years agoSorry, there's nothing Ebay will do.
When a buyer files for a return, the seller has 3 days to accept the return and provide a shipping label, then wait until the item is returned before refunding.