Hello. The buyer purchased a scarf, I packed and mailed the next morning. The buyer selected USPS ground advantage and when tracked it says it was delivered however the buyer claims they did not receive and wants refund. Unsure how to handle as they chose the shipping method which says is insured but only if ordered is not delivered. Thanks!

Buyer says didnâ€™t get package but tracking says delivered | Ask a Mentor

Buyer says didnâ€™t get package but tracking says delivered | Ask a Mentor | eBay Community