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Buyer said item hasn't arrived
What should I do the buyer opened a claim saying he didn't get it his item. He ordered twice got package first time but didn't get second yet both of them tracked all the way and say delivered. He said if I don't give him a refund eBay will on the second of May. What is my course of action that I should b taking??? Thanks
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wooden_flower
Mentor2 years ago@triple.c.sportscards
If there is tracking that shows delivery, respond to the claim by entering the tracking # in the space provided in the claim. The claim should close in your favor.
If usps ground tracking, send him a note gently explaining that he should go to his PO with the # and ask them to look up the delivery. The scanners have gsp, so they can see exactly where it was delivered. The carrier should try to retrieve the package if misdelivered. His PO can not help if it was a standard envelope.