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Buyer Review
Summary: The discussion focuses on a buyer review, initiated by tessey3652. comics-scifi-collectibles responds to the review, leading to two further interactions from tessey3652. Further details of the content are not specified, but the discussion indicates active participation from the initial author in following up on the buyer review.
I have a customer who placed an order with me. They selected the shipping method they wanted (they are outside the continental US). I purchased the label through Ebay and shipped the item the day after the order was placed because it was placed late in the day. Ebay has the item sent to one of their centers for orders leaving the continental US Puerto Rico. The customer contacted me and said the item was taking too long and he no longer wanted the product and wanted me to refund him. I gave him tracking information and he said I shipped it to the wrong address. I let him know that the address and label is provided by Ebay and I just pay for the label. I told him he would have to contact Ebay. He now has given me a 1 star rating saying package never was received and I refuse to refund him. I have an email from Ebay saying they are handling the entire issue and I have nothing to worry about. I have never gotten less than a 5 star rating in all the years I have been selling on Ebay. Why are they allowing him to write a bad review on something that has nothing to do with me. How do I get his review removed? I already sent him the review request. He is not going to change it.
comics-scifi-collectibles
Mentor4 months ago@tessey3652 You should request to have the feedback removed as you shipped on time using the eBay International Shipping Program.
Select the request feedback removal option at the bottom of this page:
https://www.ebay.com/help/selling/feedback-policies/feedback-policy?id=4208&ra=true
eBay site or program issues
We remove neutral/negative feedback when:
tessey3652
OP4 months agoThank You for giving me direction comics-scifi-collectibles. I have submitted the request.
tessey3652
OP4 months agoHere is the response I got from Ebay:
Item name: RODE VideoMic Pro Camera-Mount Shotgun Microphone
Order number: 08-14609-80703
Item ID: 136827180658
Buyer: jupri_40
Our decision
After carefully reviewing the details, we couldn't confirm with tracking information that the item was shipped or delivered on time.
For this reason, the feedback was not removed. Just so you know, this feedback will not impact your seller performance level.
We understand this may not be the response you hoped for, however, maintaining consistent standards for all sellers helps keep our marketplace trusted and fair.
Here are some next steps we hope you'll find helpful:
- Consider replying to the buyer's feedback. Doing so is a great way to show other shoppers how you handle issues. Learn more
- Promptly address any questions from the buyer if they come up
- Ask the buyer to revise their feedback, if possible
- Take a look at our feedback policy for more tips to provide great customer experiences and earn positive feedback
If you have any questions or concerns, just get in touch. We're here to help.We're glad you're part of our community.
eBay
Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
How can they not track the item or its delivery. Everything was done through them. The tracking information is in the order. And the label was created by their system. This seems like it is a scam. They do what ever they want without consequences.