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Buyer returning for incorrect reason
I feel that the item sold to the buyer was described in as much detail as I could and accurately. And the photo I used for the listing, which I took with my phone camera, was way more accurate. I never showed any boxes or stated "new, in box", but made my explanations on how I know the unit was new without a box. Even after accepting an Offer with a drastic mark down and with everything else the buyer wants to return the item. I wouldn't mind refunding them if they were honest from the beginning, but to lie about it and say what I sold them didn't match the photo or description is laughable and makes me want to totally refuse the refund offer,but I do believe in preserving good customer service and asking for more details. Asking the community for some thoughts on this. It probably sounds like I might just either offer a partial or full refund, but darn it. Returns are not a good feeling. Please and thank you. M
rfmtm
Mentor2 years agoIf you want the item back, accept the return. Do not refund until it is back. Then report the buyer for abuse of the MBG and block them.